Important Numbers
Member Services
1-800-521-6860
TTY for the Deaf: 1-800-684-5505
24/7 Nurse Call Line
1-866-431-1514
Care Management
1-800-573-4100
WeeCare Program
1-800-521-6867, ext. 45711
Enrollment Specialist
1-800-440-3989
TTY for the Deaf: 1-800-618-4225
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Family Planning:
(Keystone First) 1-800-541-4560
Department of Public Welfare CONNECT Early Intervention Program
1-800-692-7288
Pennsylvania Tobacco Cessation Information
1-800-QUIT-NOW
Clinical Sentinel Hotline
1-800-426-2090
Medical Assistance Provider Compliance
1-866-379-8477 |
Department of Public Welfare Statewide Change Center
1-877-395-8930. IF YOU LIVE IN PHILADELPHIA COUNTY, YOU MUST CALL 215-560-7226.
The Department of Public Welfare Statewide Change Center handles the following issues:
- Changes to name, address, phone number
- Adding a new baby
- Changing dependents
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- Third-party liability
- Updates to eligibility status
- Benefit changes
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Call 1-877-395-8930 if you have any questions about your Medical Assistance benefits.
IF YOU LIVE IN PHILADELPHIA COUNTY, YOU MUST CALL 215-560-7226.
Behavioral Health Services
Behavioral Health Treatment includes mental health/drug and alcohol services. These services are available for any Keystone Mercy member through your local county mental health/drug and alcohol office. If you need these services, help is available 24 hours a day, 7 days a week. Call the toll free number for the county where you live to speak to someone and make an appointment.
| County |
Behavioral Health Services |
Phone Number |
| Bucks |
Magellan Behavioral Health |
1-877-769-9784 |
| Chester |
Community Care Behavioral Health |
1-866-622-4228 |
| Delaware |
Magellan Behavioral Health |
1-888-207-2911 |
| Montgomery |
Magellan Behavioral Health |
1-877-769-9782 |
| Philadelphia |
Community Behavioral Health |
1-888-545-2600 |
Medical Assistance Transportation Program (MATP)
The Medical Assistance Transportation Program (MATP) is a special transportation service for people who receive Medical Assistance. This program is not for emergencies. (If you have an emergency, call 911.) To get MATP services, you have to register for the service by calling your county service number listed. You will need to show your Pennsylvania ACCESS Card when receiving these services.
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County MATP Services
|
Phone Number |
| Bucks |
215-794-5554 |
1-888-795-0740 |
| Chester |
610-594-6930 |
1-877-873-8415 |
| Delaware |
610-490-3960 |
1-866-450-3766 |
| Montgomery |
215-542-7433 |
|
| Philadelphia |
267-515-6400 |
1-877-835-7412 |
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