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Important Numbers

Member Service Telephone Number
1-800-521-6860
TTY: 1-800-684-5505

Behavioral Health Services
Behavioral Health Treatment includes mental health/drug and alcohol services. These services are available for any Keystone Mercy member through your local county mental health/drug and alcohol office. If you need these services, help is available 24 hours a day, 7 days a week. Call the toll free number for the county where you live to speak to someone and make an appointment.

County Behavioral Health Services Phone Number
Bucks Magellan Behavioral Health 1-877-769-9784
Chester Community Care Behavioral Health 1-866-622-4228
Delaware Magellan Behavioral Health 1-888-207-2911
Montgomery Magellan Behavioral Health 1-877-769-9782
Philadelphia Community Behavioral Health 1-888-545-2600

Medical Assistance Transportation Program (MATP)
The Medical Assistance Transportation Program (MATP) is a special transportation service for people who receive Medical Assistance. This program is not for emergencies. (If you have an emergency, call 911.) To get MATP services, you have to register for the service by calling your county service number listed. You will need to show your Pennsylvania ACCESS Card when receiving these services.

County MATP Services

Phone Number
Bucks 215-794-5554 1-888-795-0740
Chester 610-594-6930 1-877-873-8415
Delaware 610-490-3960 1-866-450-3766
Montgomery 215-542-7433  
Philadelphia 267-515-6400 1-888-240-6588
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