Important Numbers

Department of Public Welfare Statewide Change Center
1-877-395-8930
IF YOU LIVE IN PHILADELPHIA COUNTY, YOU MUST CALL 215-560-7226.

The Department of Public Welfare Statewide Change Center handles the following issues:

• Changes to name, address, phone number
• Adding a new baby
• Changing those who might fall under your insurance
• Third-party liability
• Updates to eligibility status
• Benefit changes

Behavioral Health Services

Behavioral Health Treatment includes mental health/drug and alcohol services. These services are available for any Keystone Mercy member through your local county mental health/drug and alcohol office. If you need these services, help is available 24 hours a day, 7 days a week. Call the toll free number for the county where you live to speak to someone and make an appointment.

Medical Assistance Transportation Program (MATP)

The Medical Assistance Transportation Program (MATP) is a special transportation service for people who get Medical Assistance. This program is not for emergencies. (If you have an emergency, call 911.) To get MATP services, you have to register for the service by calling your county service number listed below. You will need to show your Pennsylvania ACCESS Card when getting these services.